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Returns Policy: Electronics

Returns Policy: Electronics

Returns Policy makes it possible for you to return a product if you receive a damaged or defective product or if the product is significantly different from what was purchased.

For all products, the policy on the product page shall prevail over the general returns policy.

Please read all sections carefully to understand the conditions and cases under which returns will be accepted.

Products

Return window

Small & Kitchen Appliances, Audio and Home Theatre Systems, Cameras, Computers and Laptops, Gaming, Head Phones and Speakers, Health & Grooming, Smart Phones, Tablet, Wearable Tech

7 days from the date of delivery

Air Conditioners, Washing and Drying, Refrigerators, LED TV, Microwaves & Purifiers

7 days from the date of installation

Section A: Return Window

               

 

Section B: Return Reasons

Product purchased on lSmart will be acceptable for returns if:

Dead on arrival (DOA)

Defective

Wrong product received

Used Product/Broken Seal

Physical damage

 

If you’ve shopped on lSmart, here are the reasons for which returns are not allowed:

Products that have already been used or installed (except installation done by brand authorized personnel in case of large appliances)

In case product is relocated from delivery address for installation / demonstration by customer, it would not be eligble for return (in case of damaged  / faulty etc.)

Product you deem no longer in need or change of mind

Software, Video Games (discs), Printer Cartridges

Products that have been tampered with or are missing serial numbers / IMEIs

Personalised/engraved items, as mandated by the seller

If the product has heating or lagging issue at acceptable levels. Heating and lagging depend upon phone’s specification. In such cases, you can visit brand service centre to get your phone checked.

Return will not be accepted for subjective aspects like performance not as per expectation, colour shade difference etc.

Dents, scratches on packaging not impacting the product performance do not qualify for returns

Product becomes non-returnable if primary packaging is found open before installation.

Returns are not possible in cases where the seller has mandated a no return policy, please refer to information on product page before making a purchase.

If the request is outside return window

If the Job sheet from authorised service centre is not provided for defective product

If DOA certificate is not provided for dead on arrival products from brand authorised service centre

Section C: Return Approval Process

You can raise a return request from My Account section of your lSmart account.

If you have purchased an electronic product, you will receive a call from our Returns Team within 2 business days of initiating a return request, to troubleshoot the issue you are facing.

For Smartphones, we will send you a link to download to diagnose issue with defective smartphone and return will be approved basis the diagnostic result. In some cases, you may require to provide Job sheet from the brand authorised service centre.

For Dead on Arrival complaint DOA certificate will be required from brand authorised service centre.

For Appliances, we will arrange a brand authorised technician visit to determine the issue within 5-6 business days. Return will be accepted if the technician confirms the issue in writing on a Job Sheet. Please retain a copy of Job Sheet as it will be needed by us to process the return request.

For all Damaged/Wrong product received complaints you will be required to provide following to investigate further:

Damaged/Wrong product: Images 1) All sides of brand box 2) Image of damaged part 3) Serial number / IMEI printed on box and product both. For smartphones in working condition, we will request you to share the screen image of IMEI. (Dial *#06# to display IMEI)

Our Returns Team will review the documents and pick-up will be arranged if the return reason complies with our policy and is approved by our Returns Team.

Section D: Pick-Up

We will pick-up your product as per below mentioned timelines once the return is approved.

Products

Return Pick-Up Timelines

Small & Kitchen Appliances, Audio and Home Theatre Systems, Cameras, Computers and Laptops, Gaming, Head Phones and Speakers, Health & Grooming, Smart Phones, Tablet, Wearable Tech

3 business days

Air Conditioners, Washing and Drying, Refrigerators, LED TV, Microwaves & Purifiers

7 business days

 

 

During pick-up, your product will be checked for the following conditions:

Check Point

Conditions

If Correct Product is returned

IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be un-detached and clearly visible.

If Complete Product is returned

All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.

If product is Unused

The product should be unused, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.

If product is not damaged

The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.

Packaging

Product's original packaging/ box is mandatory

We will not accept returns without packaging for all appliances, Laptops, Smartphones, Tablets, all accessories of value greater than Rs.2500

The pick-up executive will refuse to accept the return if any of the above conditions are not met.

We will make 3 attempts to pick-up the product from your place post which the return request will be cancelled.

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.

Section D: Refund

We will take 48 hours to process the refund once the product has cleared the Quality Check. The refund amount will be credited to your bank account within 3-4 working days. In the case of certain public sector banks, it can take up to 10-15 working days

If you have paid via Cash on Delivery (COD), a refund will be credited to the bank account provided by you at the time of initiation of returns

If you have paid using a credit/debit card or via net banking, the refund will be credited back to the account you used to place the original order

Amount paid through CLiQ Cash will credited back to CLiQ Cash account

Note:

Unfortunately, we don’t have a replacement policy yet. We can’t replace products that you’ve already ordered. Instead, you can request a return and place a separate order for the new product(s) you want to order.

All Products should be returned unused, in their original packaging along with the original price tags, labels, packing, barcodes, user manual, warranty card and invoices, accessories, freebies and original boxes defined as essentials. If any product is returned without the essentials, the product shall not be accepted for return and shall be sent back to you.

For Appliances, please do not open the packing/box till the Brand Authorized technician visits your place for installation or demo.

Kindly retain the packaging for 7-10 days of delivery as it may be needed just in case you need to return the product.

In case of any missing accessory like charger, headphone, remote etc., we will investigate the issue with seller and our logistics partner. If it is found missing in our investigation, then we will either ship the missing product/s to you or will reimburse you the cost of missing product/s as per the applicable market price.